Contact graph8 Support

Overview

If you need help using graph8, we’re here to assist you. You can check our Knowledge Base for quick answers. If you need more help, contact our support team for personalised assistance.

How to Contact Support

To get in touch with the graph8 support team:

1. Open graph8 and click the chat icon in the bottom-right corner of any page.

2. Start a new conversation and describe your issue clearly.

3. For faster resolution, please include:

   • Steps to reproduce: where the issue occurred and what actions led to it.

   • Expected outcome: what you expected to happen.

   • Actual result: what happened instead.

   • Visuals: attach screenshots or screen recordings to illustrate the issue. You can use tools like Loom or your device’s built-in screenshot tool.

Once you send your message, our support team will look it over and reply soon—usually within a few business hours.

If the automated answers don’t help, choose “Talk to a person” to connect with a team member directly.

Check the Status of Your Request

You can view your existing conversations at any time:

1. Log in to graph8.

2. Click the chat icon again.

3. Your recent support threads will appear in the panel.

4. Choose a conversation to check messages, replies, or the status of your request.

Additional Help

For non-urgent questions or feedback, you can also reach us by email at support@graph8.com.

We're committed to your success with graph8. We will help you get the support you need fast and efficiently.